Overview
The Performance Benchmarking training course is designed to equip participants with the knowledge and skills to effectively measure and improve organizational performance by comparing it to industry best practices and standards. This course covers various aspects of performance benchmarking, including understanding benchmarking methodologies, identifying key performance indicators (KPIs), collecting and analyzing data, and implementing performance improvement initiatives. Participants learn how to identify benchmarking opportunities, select appropriate benchmarks, and interpret benchmarking results to drive strategic decision-making and continuous improvement. Additionally, the course may cover topics such as performance measurement frameworks, benchmarking tools and techniques, and benchmarking best practices. Through interactive workshops, case studies, and practical exercises, participants have the opportunity to develop hands-on experience in performance benchmarking and gain insights into how to apply benchmarking principles in their organizations. Ultimately, the course aims to empower participants to leverage benchmarking as a powerful tool for enhancing organizational performance and achieving strategic objectives.
Audience.
Anyone that works within performance-oriented environments will benefit from this course on performance benchmarking.
Topics Covered.
- Key benchmarking topics
• How companies achieve improvements.
• How performance benchmarking is an in-depth critical examination within a company.
• A performance benchmarking process.
• How successful performance benchmarking is dependent on exploring products or processes.
• Techniques that can be used to compare products or processes with those of another company or across sections of a single company. - Benchmarking and product benchmarking
• How to collect and compare data to identify performance gaps.
• Product performance benchmarks.
• Best practices, standards, and outcomes.
• How to introduce a successful performance benchmarking project. - How to improve engagement within performance benchmarking projects
• Why benchmark projects are needed.
• Why performance skills are needed.
• How to scope a project.
• The source of a project statement.
• An actual plan.
• Processes and measures within benchmarking projects. - The project team
• How to build the project team and the roles required.
• The role of resources and other key factors. - The six key stages of a performance benchmarking process
• How to select the approach to use.
• How to set the objectives of a project.
• Preparing and planning activities.
• How to review project findings.
• Implementing improvements.
• How to evaluate the project. - Six reasons why performance benchmarking projects fail
• How a lack of clarity of purpose or focus can impact projects.
• How a poor level of involvement can cause difficulties.
• The impact of communication issues.
• What happens when there is no follow-through on implementation.
• The impact of a lack of resources.
• The impact of a poor awareness of the benefits.
Learning Outcomes:
Your participants will:
• Understand the importance of benchmarking.
• Explore the components of a benchmarking system.
• Understand why some benchmarking projects fail.
• Understand how employees influence benchmarking projects.
• Explore a benchmarking project.
• Examine the role of benchmarking.
