Audience.
Anyone that works within conflict situations will benefit from this course on conflict resolution.
Overview
The Conflict Resolution training course is designed to equip participants with the skills and strategies needed to effectively manage and resolve conflicts in various contexts, including the workplace, community, and personal relationships. This course covers key concepts related to conflict resolution, such as understanding the nature and sources of conflict, communication techniques for de-escalating conflicts, negotiation strategies for finding mutually acceptable solutions, and techniques for managing emotions during conflict situations. Participants learn how to assess conflict situations, identify underlying interests and needs, and facilitate constructive dialogue and problem-solving processes. Additionally, the course may cover topics such as active listening, empathy, cultural sensitivity, and conflict prevention strategies. Through interactive workshops, role-playing exercises, and case studies, participants have the opportunity to practice conflict resolution skills and gain practical experience in managing real-world conflict scenarios. Ultimately, the course aims to empower participants to navigate conflicts effectively, promote positive relationships, and foster a collaborative and productive environment.
Topics Covered.
- What is conflict management?
• A definition of conflict management skills.
• The types of conflict that can exist in companies.
• The main types of conflict resolution roles. - Conflict-handling strategies
• Why conflict management strategies are important.
• Several examples of conflict management handling strategies (competing, collaborating, compromising, avoiding, and accommodating). - Conflict management outcomes
• How to better manage conflict situations.
• Four primary conflict outcomes (exploration, reflection, creativity, and renewal).
Learning Outcomes:
Participants will:
• Understand the relationship between conflict and the organization.
• Explore sources and types of conflict.
• Understand different perspectives on conflict.
• Understand different conflict-handling strategies and styles.
• Explore conflict outcomes.
