Quality Management

Audience.
Anyone who works within quality-focused settings will benefit from this course on quality management skills. The training course is to be used to instruct teams on quality management tools, techniques, and how to implement a quality management system.

Overview
A Quality Management training course provides participants with the knowledge and skills needed to ensure that products, services, and processes consistently meet or exceed customer expectations. The course covers various aspects of quality management, including quality planning, quality control, quality assurance, and continuous improvement. Participants learn about quality management principles, methodologies, and tools such as Six Sigma, Lean, Total Quality Management (TQM), and ISO standards. They also explore techniques for measuring and analyzing quality performance, identifying root causes of defects, and implementing corrective and preventive actions. Additionally, the course may cover topics such as customer focus, process optimization, supplier management, and risk management. Through interactive workshops, case studies, and real-world examples, participants have the opportunity to apply quality management principles and techniques in practical scenarios, gaining hands-on experience and developing their problem-solving and decision-making skills. Ultimately, the course aims to empower participants to drive quality excellence within their organizations, resulting in improved customer satisfaction, operational efficiency, and business success.

Topics Covered.

1. The organization and quality management skills
   • What is quality?
   • Definitions and the various myths about quality.
   • The value of quality initiatives.
   • The link between quality and common sense.
   • Competition and quality.
   • Various QMS processes.
2. Focus on where quality begins
   • Defining design quality.
   • The link between design and knowledge.
   • The rationale for, and components of, quality design.
   • A quality policy and various basic quality questions.
3. The relationship between people and quality
   • Ownership of a quality management system (QMS).
   • Documents, specifications, Standard Operating Procedures (SOPs), and records.
   • How a quality management system will support business processes.
4. A definition of quality assurance
   • How to engage in successful quality management projects and focus on control.
   • Project management tools.
   • Problem-solving techniques.
   • The aims of a QMS and QMS checklists.