360 Degree Feedback Skills

Audience.
Anyone working within companies and performing management roles will benefit from this course on 360 degree feedback skills.
By the end of the course, participants will understand that 360 Degree Feedback offers valuable insights into strengths and weaknesses from multiple perspectives leading to improved performance, increased self-awareness, and better collaboration.

Overview
A 360 Feedback Skills training course is designed to equip participants with the knowledge and abilities to effectively implement and utilize 360-degree feedback processes within organizations. The course covers various aspects of 360-degree feedback, including its purpose, benefits, and best practices for implementation. Participants learn how to design feedback instruments, select raters, and facilitate the feedback process. They also explore techniques for providing and receiving feedback, including strategies for interpreting feedback constructively and incorporating it into personal and professional development plans. Additionally, the course may cover how to navigate challenges and address concerns that may arise during the feedback process. Through interactive activities, role-playing exercises, and case studies, participants practice applying 360 feedback skills in real-world scenarios. Ultimately, the course aims to empower participants with the skills and confidence to leverage 360-degree feedback as a valuable tool for individual and organizational development.

Topics Covered.

1. Exploring the following 12 characteristics of effective performance appraisal systems.
   • Continuous.
   • Individualized.
   • Consistent.
   • Supportive.
   • Honest.
   • Specific.
   • Transparent.
   • Clear.
   • Confidential.
   • Timely.
   • Appropriate.
   • Non-judgmental.
2. Examining the three main objectives of an appraisal process./ Highlighting key aspects of performance appraisals.
   • Why performance appraisals are important.
   • Strategies and approaches to increase performance.
   • How 360-degree feedback is an important opportunity for managers and employees.
   • The critical elements of performance appraisal skills.
   • Why companies have performance appraisals.
   • Mutual feedback.
   • The benefits of an appraisal process.
   • Manager and employee roles.
   • Self-assessment.
3. Eight appraisal techniques.
   • Ranking.
   • Paired comparisons.
   • Critical incidents.
   • Free-form/narrative techniques.
   • Self-assessment.
   • Assessment centres.
   • Assessing performance.
   • Rating.
4. Key implementation areas.
   • Key settings for 360 feedback.
   • What is 360 feedback.
   • Why 360 degree feedback is so valuable.
5. The eleven benefits of a 360-degree feedback process.
   • Performance improvement.
   • Self-awareness.
   • Morale improvements.
   • The role of open culture.
   • The role of continuous improvement.
   • Empowerment of leaders and staff.
   • Communication.
   • Transparency.
   • Role retention.
   • The need for accountability.
   • The positive impact of an engaged workforce.
6. An effective ten-step 360 degree feedback process.
   • Purpose of the feedback.
   • The collection instrument.
   • The behavior to be collected.
   • Identifying feedback recipients.
   • Training the raters and those rated.
   • Letting the recipient choose raters.
   • Questionnaire distribution.
   • Analyzing feedback data.
   • Feeding back the feedback.
   • Repeating the process.
7. Are you ready for 360 degree feedback?
   • How to prepare for 360 degree feedback.
   • Top management buy-in.
   • Past experiences with appraisal programs.
   • The role of coaching skills.
   • Trust and interdependence.
   • Self-assessment and organizational stability.
8. Why some 360 degree feedback programs fail?
   • The strengths and weaknesses of appraisal skills.
   • Potential problems that can occur.
   • Why these initiatives can sometimes fail

Learning Outcomes:
Participants will:
• Explore the main benefits of performance appraisals.
• Explore the roles of managers and employees within a performance appraisal process.
• Understand eight standard performance appraisal techniques.
• Understand two implementation areas.
• Explore a 360 degree feedback process.
• Understand when an organization is ready for 360 degree feedback.
• Understand why 360 degree feedback programs can sometimes fail.