Audience.
Anyone who works within interview environments will benefit from this course on interviewing skills. This interviewing skills training course has everything that is needed to teach managers and employees to improve their interviewing skills.
Overview
An Interviewing training course equips participants with the skills and techniques necessary to conduct effective interviews. The course covers various aspects of the interviewing process, including preparation, questioning techniques, active listening, and evaluating candidates. Participants learn how to structure interviews to gather relevant information about candidates’ qualifications, experience, and suitability for the position. They also explore strategies for probing beyond surface-level responses to assess candidates’ skills, competencies, and cultural fit. Additionally, the course may cover legal and ethical considerations in interviewing, as well as best practices for providing constructive feedback to candidates. Through role-playing exercises and simulated interviews, participants practice their interviewing skills and receive feedback to enhance their performance. Ultimately, the course aims to empower participants to conduct fair, thorough, and insightful interviews that contribute to successful hiring decisions.
Topics Covered.
- Introduction to interview skills
• Definition.
• The main types of interviews.
• The different skills needed (e.g., questioning and listening). - Questioning and listening skills
• Active and reflective listening skills.
• The various types of questioning skills available. - The recruitment interview
• Essential job interview skills. - The grievance/discipline interview
• Shared interview skills. - Nine ways to handle poor performance
• Focusing on goal setting.
• Introducing training.
• Managing dissatisfactions.
• Addressing discipline.
• Focusing on reorganizing.
• Considering management.
• Exploring outside agencies.
• A chance to look at the job.
• Understanding peer pressure.
Learning Outcomes:
Your participants will:
• Understand the importance of the interview.
• Examine the main types of interviews available.
• Explore an effective interview process.
• Understand different types of questioning and listening skills.
• Understand how to avoid biases in interviews.
• Explore four types of interviews (e.g., recruitment, performance appraisal, counselling, and grievance/discipline).
