Telesales

Audience.
Anyone who works within telesales settings will benefit from this course on telesales skills.

Overview
The Telesales Training Course is designed to equip sales professionals with the knowledge, skills, and techniques needed to excel in the field of telephone-based sales. This course covers a range of topics essential for successful telesales, including effective communication strategies, persuasive selling techniques, objection handling, and relationship building over the phone. Participants learn how to establish rapport with customers, identify their needs, and present products or services in a compelling manner. Additionally, the course may cover topics such as phone etiquette, time management, and CRM systems to maximize productivity and sales effectiveness. Through interactive workshops, role-playing exercises, and real-world scenarios, participants have the opportunity to practice telesales skills and receive feedback to improve their performance. Ultimately, the course aims to empower participants to achieve sales targets, build lasting customer relationships, and drive business growth through telesales channels.

Topics Covered.

1. Telesales training
   • What is telesales.
   • The advantages of selling over the phone.
   • The role of the telephone in generating sales.
2. The seven deadly sins of telesales
   • The impact of a lack of management commitment.
   • What happens when telesales is only given minimum attention.
   • The impact of insufficient marketing support.
   • Unrealistic expectations.
   • The costs of staffing mistakes.
   • Insufficient investment.
   • The impact of inadequate measurement and analysis.
3. The selling equation
   • Telesales as a process.
   • Fundamental telephone techniques like managing the call, voice, and attitude.
4. Aspects that create the wrong impression :
   • The call was not answered at all.
   • The customer left on hold.
   • No identification of the agent or the organization.
   • While transferring, the customer gets cut off.
   • No interest in the customer.
   • Agent not listening.
   • No confidence was generated.
   • The agent is rude or condescending.
5. The stages of a sales call
   • Opening.
   • Presentation.
   • Closing.
   • Departure.
6. Why do people buy
   People buy to:
   • Avoid pain.
   • Reduce risk or loss.
   • Enhance their prestige or ego.
   • Make money.
   • Gain enjoyment, pleasure, or comfort.
   • Buy for other people.
7. How to handle objections
   • Transitions.
   • Buying signals.
   • How to close the sale.

Learning Outcomes
Your participants will:
• Explore the main obstacles to effective telesales.
• Understand the process behind successful telesales skills.
• Understand a range of techniques.
• Examine techniques available to build an effective process.
• Understand the benefits of an effective telesales process.