Audience
Anyone who works within business excellence-focused environments will benefit from this course on business excellence.
Overview
The Business Excellence training course is designed to provide participants with the knowledge and skills necessary to drive organizational improvement and achieve excellence in various business areas. This course covers a wide range of topics essential for business excellence, including quality management, process optimization, performance measurement, customer focus, innovation, and leadership. Participants learn about frameworks and best practices such as Total Quality Management (TQM), Six Sigma, Lean, and Baldrige Excellence Framework, among others. Additionally, the course may cover topics such as benchmarking, continuous improvement methodologies, and change management. Through interactive workshops, case studies, and practical exercises, participants have the opportunity to apply business excellence principles to real-world situations and develop action plans for organizational improvement. Ultimately, the course aims to empower participants to lead or contribute to initiatives that drive excellence, innovation, and sustainable growth within their organizations.
Topics Covered
- Business excellence
• The excellent organization.
• Why we need excellence.
• Roles and responsibilities.
• Core values and concepts.
• The role of delivering excellence.
• The differences between quality and excellence.
• Potential obstacles to excellence. - The main criteria for excellence
• EFQM Business Excellence Model and the Baldridge National Quality Program. - Excellence and strategic management
• How to use vision, metrics, and innovation within companies. - Continuous improvement
• Continuous improvement in improving products, services, or processes.
• The role of leadership in implementing excellence. - Excellence and the customer
• Maximizing customer relationship skills.
Learning Outcomes:
Participants will:
• Understand what defines an excellent organization.
• Examine the components of excellence.
• Explore the excellence awards available
• Understand the nature of excellence.
